AUTOMATE YOUR BUSINESS WORKFLOWS.

Modern businesses run on processes – HR onboarding, invoice approvals, customer service escalations and more. But when these workflows rely on manual steps, emails and spreadsheets, they become slow, error-prone and hard to scale.

At WeAreLIT, we help organisations automate their core business workflows using platforms like ServiceNow, Microsoft Power Automate, Zapier and Make. Whether you’re a growing SME or an established enterprise, we design and maintain automation that saves time, reduces risk and improves consistency across your operations.

What We Offer

  • Workflow Design & Mapping – we work with your team to understand existing processes, identify bottlenecks and design efficient automated flows.
  • Platform Implementation – from ServiceNow to Power Automate, we configure and deploy automation tailored to your business tools and data sources.
  • Cross-System Integration – connect your CRM, finance, HR and ticketing systems, so data flows securely and actions trigger automatically.
  • User Training & Adoption – we help your team understand and confidently use their new workflows.
  • Ongoing Maintenance & Optimisation – we monitor performance, apply updates and refine workflows as your business evolves.

Common Use Cases

  • HR Onboarding & Offboarding – automatically create accounts, assign permissions, notify departments and revoke access when staff leave.
  • Finance & Procurement – route purchase requests for approval, match invoices to purchase orders and trigger payment workflows.
  • Customer Service – escalate tickets based on priority, send automated updates and track SLAs across platforms.
  • Compliance & Audit Trails – ensure every approval, change and action is logged, supporting UK GDPR, ISO standards and internal governance.

PLATFORMS WE SUPPORT.

We’re not tied to a single vendor. We recommend the platform that best fits your systems, budget and goals – and often use more than one together.

ServiceNow

Best for: enterprise IT and HR workflows.

SLA tracking, CMDB integration and multi-stage approval chains.

Microsoft Power Automate

Best for: Microsoft 365 environments.

Email triggers, SharePoint and Teams flows, and desktop automation.

Zapier

Best for: SMEs and start-ups.

Quick, no-code integrations between thousands of popular business apps.

Make

Best for: visual, low-code automation.

Advanced logic, API connectors and scalable multi-step flows.

HOW IT WORKS.

1. Map

We sit down with your team to understand how your processes work today and where time is being lost.

2. Design

We design the automated workflow, choose the right platform and agree the approach with you.

3. Build & Test

We build the automation, connect your systems and test it thoroughly before go-live.

4. Train & Support

We train your team, monitor performance and keep improving your workflows over time.

WHAT AUTOMATION LOOKS LIKE.

Here’s a typical example of the difference automation can make to an everyday process such as supplier invoice approval:

Before

Invoices arrive by email and are forwarded to managers for approval. Some get lost in busy inboxes, finance chases approvals manually, details are re-typed into the accounts system and nobody can easily see where an invoice is up to.

After

Invoices are captured automatically and routed to the right approver based on value and department. Reminders are sent if they’re not actioned, approved invoices flow straight into your finance system, and every step is logged for a complete audit trail.

The result: faster approvals, fewer errors, happier suppliers and finance staff freed up for more valuable work. Find out how we’ve helped other businesses in our case studies.

FREQUENTLY ASKED QUESTIONS.

It depends on the systems you already use, the complexity of your processes and your budget. If you use Microsoft 365, Power Automate is often a natural starting point. We’ll review your requirements and recommend the best fit, with no obligation to use any particular vendor.

Not always. Many Microsoft 365 plans already include Power Automate features, and some automations can be built with tools you already own. Where additional licences are needed, we’ll explain the options and costs up front.

Simple automations can often be delivered quickly, while larger, multi-system projects are planned and delivered in phases. After our initial discovery session, we’ll give you a clear timeline and cost.

Automation takes care of repetitive, time-consuming tasks so your people can focus on work that needs their skills and judgement. Most businesses use it to handle growth and reduce pressure on their team, not to reduce headcount.

Yes, when it’s designed properly. We build in role-based access, audit logging and secure connections between systems, and follow best practice for data protection and UK GDPR.

WHY CHOOSE WEARELIT.

We don’t just implement automation – we make it work for your business. Our approach is grounded in clarity, security and long-term value. Here’s what sets us apart:

  • Business-first approach – we focus on outcomes, not just tools.
  • Security & governance – role-based access, audit logs and compliance built in.
  • Technical depth – deep experience across Microsoft 365, Azure and third-party platforms.
  • Ongoing support – from initial rollout to long-term optimisation.

Ready to automate your business? Let’s turn your manual processes into smart, scalable workflows. Call us on 0207 183 9490, email queries@wearelitgroup.com or book a free consultation below. You may also be interested in our Digital Transformation services.