CHOOSE YOUR PLAN.
Simple per-user pricing that covers everything your team needs. No call centre, no surprises – just senior engineers who know your business.
Prices shown in GBP, excluding VAT.Prices shown in Canadian dollars, plus applicable taxes.Prices shown in US dollars, plus any applicable sales tax.
Essentials
- Reliable support for small teams
- Unlimited remote help desk (business hours)
- Proactive monitoring & patching
- Microsoft 365 / Google Workspace admin
- Antivirus & email filtering
- Monthly health report
Business
- For growing teams that need security built in
- Everything in Essentials, plus:
- Managed threat protection (SentinelOne)
- Microsoft 365 backup
- Device management (Intune)
- Staff security awareness training
- On-site visits in London included
- Quarterly IT review with a director
Complete
- Your fully outsourced IT department
- Everything in Business, plus:
- 24/7 security monitoring
- Cyber Essentials certification support
- IT strategy & budget planning
- Hardware lifecycle & procurement
- Priority response
Essentials
- Reliable support for small teams
- Unlimited remote help desk (business hours)
- Proactive monitoring & patching
- Microsoft 365 / Google Workspace admin
- Antivirus & email filtering
- Monthly health report
Business
- For growing teams that need security built in
- Everything in Essentials, plus:
- Managed threat protection (SentinelOne)
- Microsoft 365 backup
- Device management (Intune)
- Staff security awareness training
- Remote-first, on-site by arrangement
- Quarterly IT review with a director
Complete
- Your fully outsourced IT department
- Everything in Business, plus:
- 24/7 security monitoring
- Privacy & compliance support (PIPEDA)
- IT strategy & budget planning
- Hardware lifecycle & procurement
- Priority response
Essentials
- Reliable support for small teams
- Unlimited remote help desk (business hours)
- Proactive monitoring & patching
- Microsoft 365 / Google Workspace admin
- Antivirus & email filtering
- Monthly health report
Business
- For growing teams that need security built in
- Everything in Essentials, plus:
- Managed threat protection (SentinelOne)
- Microsoft 365 backup
- Device management (Intune)
- Staff security awareness training
- Remote-first, on-site by arrangement
- Quarterly IT review with a director
Complete
- Your fully outsourced IT department
- Everything in Business, plus:
- 24/7 security monitoring
- Compliance support for your industry
- IT strategy & budget planning
- Hardware lifecycle & procurement
- Priority response
Prices are a guide for a typical business. Your final quote depends on your team size, devices and needs – talk to us for an exact figure.
PREFER PAY-AS-YOU-GO.
Not ready for a monthly plan? These options give you expert help when you need it.
Block of hours
From £75 / hourFrom CA$130 / hourFrom $95 / hour
Prepay a minimum of 10 hours at a reduced rate. Your hours never expire.
Time & materials
£95 / hourCA$165 / hour$125 / hour
Pay only for the time we spend. Ideal for occasional help and one-off fixes.
Projects
Fixed-price quote
Microsoft 365 migrations, Copilot rollouts, office moves and network upgrades – scoped and priced up front.
RESPONSE TIMES.
Every request is logged, prioritised and tracked. These are our target response times on all monthly plans.
| Priority | Example | Response target |
|---|---|---|
| Critical | Whole office can’t work, suspected cyber attack | 30 minutes |
| High | A key system or several people affected | 1 hour |
| Normal | One person affected, a workaround exists | 4 business hours |
| Low | Requests, new starters, questions | Next business day |
Business hours: Monday to Friday, 9am – 5:30pm UK time.Monday to Friday, 9am – 5pm Eastern Time.Monday to Friday, 9am – 5pm Eastern Time. Complete plan customers get priority response.
