IT SUPPORT | Block of Hours Agreement.

Flexible IT Support, When You Need It Most

WeAreLIT IT Solutions’ Block of Hours agreement is ideal for businesses that require dependable IT support without locking into a fixed monthly commitment. This prepaid model offers cost-effective access to our technical expertise while maintaining a service level agreement—just below our fully managed service tier.

HOW IT WORKS

  • Prepaid Support: Secure a minimum of 10 hours up front.
  • No Expiry: Your purchased hours never expire—they’re available until fully used.
  • Discounted Rates: Enjoy reduced pricing compared to our Time & Materials option.
  • SLA Coverage: Receive prioritised support under our service level agreement, just below managed services.

WHAT'S INCLUDED

Your block of hours can be applied to:

  • Cloud platform support (Microsoft 365, Google Workspace, Dropbox, Box)
  • Ticketed helpdesk with full case tracking
  • Inventory and asset management
  • Software licensing and renewal coordination
  • Strategic IT consulting and planning

Optional Add-Ons

Enhance your support package with:

  • Disaster recovery solutions
  • Routine patch management and security updates
  • 24/7 system monitoring

WHY CHOOSE WEARELIT?

  • Scalable Services: Adjust support to suit your business needs.
  • Flexible Options: Choose ad hoc, block-hour, or fully managed services.
  • Cost-Effective: Reduce internal IT spend by outsourcing expertly.
  • Sector Versatility: Tailored solutions for various industries.
  • Business Continuity: Resilient recovery planning and implementation.
  • Proven Satisfaction: Consistently high client feedback and retention.
  • Risk-Free Start: No long-term commitments—try us for three months.
  • Cybersecurity First: Advanced protection including penetration testing and Cyber Essentials certification